The Customer Relations Executive is responsible for building and maintaining solid relationships with customers ensuring a high level of satisfaction and serving as the primary point of contact for client queries feedback and support The role focuses on enhancing customer experience resolving issues promptly and supporting overall business growth through excellent communication and service Key Responsibilities Handle customer inquiries via phone email and in-person interactions Provide accurate information about products services and company policies Maintain strong relationships with existing customers to ensure repeat business Resolve customer complaints quickly and professionally Record customer interactions and feedback in CRM systems Coordinate with sales operations and service teams to ensure smooth customer experience Follow up with customers after service delivery to ensure satisfaction Prepare daily weekly reports on customer feedback and service performance Assist in onboarding new customers and guiding them through processes Identify opportunities for upselling or cross-selling products services Skills Qualifications Good communication skills verbal written Strong problem-solving and interpersonal skills Ability to handle pressure and manage multiple tasks Basic knowledge of CRM tools and MS Office Positive attitude patience and customer-first mindset Previous experience in customer service or client relations is an advantage Job Type Full-time Pay 12 000 00 - 22 000 00 per month Benefits Flexible schedule Work Location In person Expected Start Date 01 12 2025

📌 Customer Service Representative (Aluva)
🏢 Xenofolix
📍 Aluva