Job ID REF49646K Date posted 11 26 2025 Location India Category Operations Maintenance Lead Customer Service Management Specialist Company Description About Veolia Veolia group aims to be the benchmark company for ecological transformation In 2022 with nearly 220 000 employees worldwide the Group designs and provides game-changing solutions that are both helpful and practical for water waste and energy management Through its three complementary business activities Veolia helps to develop access to resources preserve available resources and replenish them In 2021 the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste Service Manager Account is responsible for the successful operation and maintenance of multiple VWTS Engineered System ES Services CAS sites within the region assigned and reporting to Service Fulfillment Leader South Asia The incumbent should be technically solid in process and capable to identify issues analyze and do the troubleshooting He should ensure plant performance and can deliver an agreed quantity and quality of treated water and meet other KPIs Key Performance Indicators Provides direct oversight leadership and direction to the Field Services teams to ensure that operating plan targets are met or exceeded in a safe and compliant manner Managing customers and O M team deployed at various locations across India Accountable for profitability and sustainable delivery of services Leads all site management regional service management field service management and associated customers within the region Manage overall account responsible for the effective successful management of sites and ensuring agreed quantity quality cash collection profitability and compliances Responsible for P L of the O M account Building strong business relationships with the clients and key business stakeholders Maintain a secure and healthy work environment within teams by establishing following and enforcing standards and procedures complying with company and statutory regulations Must be knowing the process operation and maintenance of various water and wastewater treatment technologies Eg STP ETP-MBR biological RO UF ZLD EDR etc Overall review of O M sites on regular intervals to verify optimize service deliverables as per service contract Communicate job expectations planning monitoring appraising and reviewing job contributions by individual team Vendor management and maintaining associated compliances Team building employee motivation and rewards Responsibilities include interviewing selection and hiring training new and existing employees planning assigning and directing work Reporting O M account updates and summary to the management on regular intervals Qualifications Degree Diploma in Chem Mech or BSc MSc Env Min 10-12 years work experience in wastewater O M and out of which at least 4-6 years of supervision role Additional Information EHS The incumbent should actively work and ensure adequate RA SOP SMP Checklist and other EHS related requirements Ensure all legal requirements should comply within stipulated time Should practice best practices e g toolbox audit training etc at site People management Providing guidance and direction to O M team members monitoring performance and recognizing individuals Identifying the developmental needs and helping them to improve their knowledge skills and performance Encouraging and building mutual trust respect and co-operation amongst team members Customer Management The incumbent should be smart enough to deal with customer s expectations within the scope of job Collaborating with multiple stakeholders and ensuring the result Services management Establish service excellence and 9 Standards at site Ensure all process operational incidents and EHS related information are reported investigated for root cause analysis and appropriate actions are initiated Should proactively initiate VGP and initiate internal and external review Finance To ensure timely submission collection of invoices and its processing Regular follow-up for payment collection and ensure PD should be at minimum level Initiate necessary actions to reduce cost of operation and maintenance Digital tools Report and review The incumbent should be well versed with usage of laptop computer system - google mail and other google tools MS Office others prepare reports trends presentations etc for different reviews The candidate should be competent using and analyzing data through digital tools e g Insight ServiceMax Gensuit and others Problem Solving Identifying problems analyzing doing RCFA reviewing related information to arrive at the best possible solutions to be implemented for fixing any issue Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems Engineering Technology Knowledge and hands on experience of maintaining MBR systems and related equipment He should be well versed in biological process filtration process CIP and related troubleshooting The incumbent should know or be aware of other technologies e g UF RO EDR ZLD etc Data Management Ensure timely update of plant related data into system in soft copy or recording in hardcopy and finally utilize the data smartly for performance enhancement Ethics and compliances Should be transparent compliant and demonstrate integral culture amongst employees by setting up high standards of ethics and compliance As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination Save for Later Job ID REF49646K Date posted 26 11 2025 Localisation Chintamani India Job Operations Maintenance Contract type Standard Share VEOLIA Cares The new global advantages program that ensures the health and well-being of our employees Veolia a learning company Expand your professional skills with Veolia a learning company Recruitment process No previously viewed jobs Sign up for our job alerts Stay informed by subscribing receive the latest job offers by email Email Address Interested InSearch for a category and select one from the list of suggestions Search for a location and select one from the list of suggestions Finally click Add to create your job alert Job category Location Contract type Add Operations Maintenance Chintamani Karnataka India Confirm Email I wish to receive job alerts corresponding to these criteria at my indicated email address I understand that I may opt-out of receiving these communications at any time

📌 Lead Customer Service Management Specialist (Chintamani)
🏢 Veolia
📍 Chintamani