Job Title Customer Support Executive - Travel Services Company Cheap Flying Fares Location Mohali Sector 75 Employment Type Full-Time Shifts Rotational 24x7 Operations with Rotational Week Offs About the Company Cheap Flying Fares is a trusted name in the travel industry known for offering affordable flight fares and personalized travel solutions Based in Mohali Sector 75 we are committed to providing travelers with exceptional service ensuring a smooth and enjoyable booking experience every time Our team works around the clock to assist customers with flight bookings cancellations changes and travel inquiries delivering outstanding support and value Job Summary We re looking for dedicated and customer-oriented Customer Support Executives to join our growing team In this role you will handle customer inquiries via calls chats and emails helping travelers with bookings itinerary changes and general support You ll be an integral part of ensuring customer satisfaction and enhancing our service quality Key Responsibilities Handle incoming calls chats and emails related to flight bookings modifications and cancellations Provide accurate and timely information regarding flight options fares and travel policies Resolve customer issues with empathy professionalism and attention to detail Coordinate with internal teams to ensure smooth issue resolution Maintain detailed records of customer interactions and feedback Work in a rotational shift environment to support 24x7 operations Requirements Minimum 6 months-2 years of experience in customer service or support travel industry experience preferred Excellent communication skills verbal and written Strong problem-solving and multitasking abilities Basic computer proficiency and comfort with CRM or booking tools Positive attitude and willingness to work in a fast-paced customer-focused environment Flexibility to work rotational shifts and rotational week offs Perks Advantages Cab facility provided for pickup and drop Meal facility available on-site Competitive salary with incentives based on performance Friendly growth-oriented work environment How to Apply Send your updated resume to hr cheapflyingfares com with the subject line Application for Customer Support Executive - Cheap Flying Fares Job Type Full-time Pay 15 000 00 - 30 000 00 per month Benefits Commuter assistance Flexible schedule Food provided Paid sick time Work Location In person