THE ROLE At Bombay Sweet Shop we re all about reimagine mithai and turning tradition into something modern and extraordinary We re looking for a Cafe Supervisor who can keep things running smoothly support our team and ensure every customer experience is exceptional Bombay Sweet Shop is part of the Hunger Inc family which also includes The Bombay Canteen O Pedro Veronica s and Papa s But here s the catch Bombay Sweet Shop is more than just a mithai shop It s a place where we celebrate heritage reinvent it for today s world and create unforgettable moments for our customers And to do that we need someone who can manage our operations with precision and keep the energy flowing in our vibrant cafe spaces WHO YOU ARE You re not just a supervisor you re the driving force behind our cafe s daily operations You thrive on organization attention to detail and maintaining a high standard of service but you also know how to think on your feet when things don t go according to plan With at least 2 years of experience in a fast-paced restaurant or cafe environment you know what it takes to lead a team and manage multiple tasks at once You re proactive solution-oriented and always one step ahead when it comes to managing stock setting up the store and ensuring our front-of-house team delivers top-notch service You ve got exceptional communication skills and a solid understanding of POS systems and you re always ready to roll up your sleeves and get the job done If you love keeping things organized while maintaining a fun energetic vibe we want you on our team YOUR TEAM You ll work closely with the Cafe Manager and front-of-house team to create an environment where both guests and staff thrive Together you ll ensure every operation is smooth the store is well-stocked and the service is consistently excellent WHO YOU WILL REPORT TO You will report directly to the Cafe Manager a leader who s as passionate about customer service and team development as they are about mithai YOU WILL BE RESPONSIBLE FOR Team Leadership Supervise and support the front-of-house staff ensuring the team is well-trained and delivering excellent service Operational Efficiency Maintain the cleanliness and organization of the dining area manage stock levels and help set up the store for daily operations Customer Satisfaction Handle customer inquiries complaints and special requests ensuring every guest has a memorable experience Cash and POS Management Handle cash transactions and ensure the accurate use of the POS system Collaboration Work with the Cafe Manager to implement promotions manage reservations and optimize dining room operations SKILLS EXPERIENCE You ve got at least 2 years of experience working in a rapid-paced food and beverage environment preferably in a cafe or restaurant You re Highly organized detail-oriented and able to multitask A natural leader who can support a team and maintain high standards of service Proactive and quick-thinking especially when handling customer inquiries and operational challenges Comfortable with POS systems and basic computer skills WHAT YOU LL GET Opportunity to Grow Be part of a dynamic innovative team that s redefining mithai and shaping the hospitality scene in India A Supportive Team Work with a passionate group of people who are committed to delivering exceptional experiences every day Competitive Compensation Enjoy a salary that reflects your skills and dedication along with opportunities for career advancement within Hunger Inc At Bombay Sweet Shop we re not just serving mithai we re creating an experience If you re ready to take charge and be part of something extraordinary we d love to hear from you