As a Support Engineer within Oracle Customer Success Services you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials Drawing on your extensive functional and technical expertise you ll engage directly with customers to analyze problems provide actionable advice and ensure optimal solution deployment Your role is critical in sustaining customer success and enhancing the value of Oracle s cloud offerings Career Level - IC4 Responsibilities Diagnose analyze and resolve complex techno-functional issues in Oracle Cloud Financials v12 collaborating with internal and external stakeholders Provide expert support for Oracle Financial Modules GL AP AR FA IBY PA CST ZX PSA and deliver implementation advice fitting diverse business requirements Leverage advanced technical skills SQL PLSQL OTBI BIP FRS FBDI ADFDI BPM workflows ADF Faces BI Extract for FTP payment integration personalization to support and optimize customer solutions Relate product functionality to customer business processes advising on practical solutions for unique business scenarios Manage customer communications with service orientation assess critical situations set realistic expectations and mobilize organizational resources as needed Participate in continuous process improvement initiatives contributing to methods tools and utilities that drive operational excellence Collaborate with peer teams for issue resolution and share knowledge across the organization Develop and maintain comprehensive documentation for system architecture design technical operations implementations support and testing activities Note Shift working is mandatory Candidate should be open to work in evening and night shifts on rotation basis Career Level - IC3 IC4 IC5 Qualification Mandatory skills Bachelor s or equivalent in Engineering BE BTech Computer Applications MCA or Finance Accounting CA preferred other qualifications with strong relevant experience considered 8 years of relevant hands-on support or implementation experience ideally at L2 L3 level in Oracle Cloud Financials v12 Direct functional or technical expertise in at least five modules among GL AP AR FA IBY PA CST ZX PSA Deep knowledge of business process mapping and ERP best practices Advanced SQL PLSQL reporting OTBI BIP FRS and data integration skills FBDI ADFDI hands-on experience in workflows and payment integrations Excellent problem-solving customer service and communication skills Proven ability to operate in dynamic fast-paced environments with strong learning and adaptation capabilities Positive to have Experience working with Oracle partner ecosystem or product development teams Industry certifications in Oracle Financials Cloud or related domains Knowledge of emerging cloud-based financial solutions and trends Project management and documentation best practices Self Assessment Questions 1 Do I have hands-on functional or technical experience in at least five modules within Oracle Cloud Financials GL AP AR FA IBY PA CST ZX PSA 2 Can I demonstrate advanced proficiency in SQL PLSQL and Oracle reporting data integration tools e g OTBI BIP FRS FBDI ADFDI 3 Have I resolved complex L2 L3 technical or business process issues for Oracle Cloud Financials customers in a high-touch support or implementation environment 4 Am I comfortable advising customers on the intersection of cloud application features and their unique business challenges 5 Do I thrive in teams continually seeking out new learning and sharing knowledge to advance customer success