Key Responsibilities 1 Respond promptly to customer inquiries via live chat and email 2 Resolve product orservice issues by clarifying the customer s complaint determining the cause and providing the best solution 3 Maintain a high level of professionalism and empathy with customers at all times 4 Follow up on customer interactions to ensure complete resolution and satisfaction 5 Escalate unresolved issuesto the appropriate internal teams as required 6 Maintain detailed and accurate records of customer interactions 7 Meet or exceed individual and team performance metrics e g response time resolution time customer satisfaction scores 8 Adhere to internal processes quality standards and compliance policies What We re Looking For 1 Minimum qualification High School Diploma or Bachelor s Degree preferred 2 0 6 - 2 years of experience in customer support chat email support preferred 3 Excellent written communication skills in English 4 Strong typing speed and accuracy 5 Ability to multitask and manage time effectively 6 Empathetic patient and able to handle stressful situations calmly 7 Basic computer proficiency and familiarity with CRM systems and support tools Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Advantages Health insurance Provident Fund Application Question s Are you willing for Rotational shift Education Bachelor s Preferred Experience Chat support 1 year Required Location Bengaluru Karnataka Required Work Location In person Speak with the employer 91 (phone hidden)

📌 Bpo Associate (Karnataka)
🏢 EPIQ INDIA SUPPORT SERVICES
📍 Karnataka