We are seeking a detail-oriented and proactive Incident Coordinator to manage track and coordinate the resolution of IT incidents and service disruptions The role involves acting as a central point of contact during incidents ensuring timely communication coordinating with technical teams and driving incidents to closure while minimizing business impact Key Responsibilities Act as the primary point of contact for all major incidents and service disruptions Coordinate and facilitate incident resolution by engaging the right technical and support teams Ensure proper incident classification prioritization and escalation according to SLAs Maintain accurate incident records timelines and communications throughout the lifecycle Conduct incident reviews and root cause analysis RCA with support teams Provide timely updates and status reports to stakeholders and management Ensure compliance with incident management processes and ITIL best practices Support continuous improvement by identifying recurring issues and suggesting preventive measures Collaborate with problem management and change management teams to prevent future incidents Required Skills Qualifications Bachelor s degree in Information Technology Computer Science or related field preferred Proven experience in IT Service Management or similar role Strong knowledge of ITIL frameworks Incident Problem and Change Management Excellent communication coordination and stakeholder management skills Ability to work under pressure and manage multiple high-priority incidents simultaneously Experience with ITSM tools e g ServiceNow Jira Service Desk BMC Remedy etc Robust analytical and problem-solving abilities Job Types Permanent Contractual Temporary Contract length 12 months Pay 15 000 00 - 18 000 00 per month

📌 Incident Coordinator (Thane)
🏢 care infotech
📍 Thane