Eligibility Criteria o Completion of 10th 12th and a degree - All are mandatory o Preferred candidate Male o Notice period Immediate joiners to candidates with up to 15 days notice Job Summary We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional setting The ideal candidate should have a solid understanding of Apple hardware and software a proactive approach to troubleshooting and excellent communication skills Key Responsibilities o Provide first-level support for macOS-based systems including installation configuration and troubleshooting o Assist end-users with issues related to MacBooks iMacs macOS updates and commonly used applications o Perform routine maintenance system checks and software updates o Configure and support Apple Mail MS Outlook VPN printers and network connectivity on macOS o Manage user accounts profiles and system preferences o Deploy configure and manage macOS devices using Jamf Pro basic tasks such as enrollment app distribution and compliance o Support for other MDM Mobile Device Management platforms like Intune or Kandji at a basic level o Document support issues resolutions and processes in a ticketing system e g Jira ServiceNow o Collaborate with other IT teams to escalate and resolve complex issues o Assist with IT onboarding and offboarding processes system setup asset management etc Skills and Qualifications o 1 year of experience in Mac desktop support or a similar role o Solid understanding of macOS Apple hardware and the Apple ecosystem o Familiar with basic networking Wi-Fi Ethernet VPN and troubleshooting steps o Experience with remote support tools e g Apple Remote Desktop TeamViewer AnyDesk o Exposure to Jamf Pro or other MDM tools for device management o Excellent verbal and written communication skills o Basic knowledge of scripting e g Bash AppleScript is a plus o Experience with helpdesk ticketing systems Jira ServiceNow etc Preferred Certifications Optional o Apple Certified Support Professional ACSP o Jamf Certified Associate Job Type Full-time Pay 17 000 00 - 20 000 00 per month Work Location In person

📌 Mac Support Engineer (Telangana)
🏢 YRHRS
📍 Telangana