Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook Inviting applications for the role of Process Associate Trust Safety In this role you will support customers in English via Chat email and other support tools ResponsibilitiesProvides prompt and productive service to the client including the appropriate escalation of any issues Fulfil and maintain acceptable performance metrics such as quality productivity and attendance Actively seek solutions through logical reasoningDemonstrates strong problem-solving capabilities and assist customers in case of any issuesServe as an advocate for the user communityLabel content and flag for actionUnderstand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures Provide Email Chat back-office operations support and troubleshoot resolve issues and provide third-party app support testing In the context of this role individuals may be exposed to explicit content and will need a level of resilience and maturity Our employees well-being health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role Qualifications we seek in you Minimum qualificationsDiploma Advanced Higher Graduate Diploma in any field Effective clear and professional written communication in English to support clients Read and write grammatically correct sentences via Chat Email and other support toolsFresh graduate or candidate with experience in service support related fieldMust be able to commit to 24 X 7 rotating shiftMust be able to work on weekends and public holidaysFlexibility to take on multiple tasks problem-solving critical thinking skillsDemonstrates composure professional attitude and technical Computers Internet savvy Preferred qualificationsPreferably with service support experienceWhy join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovationMake an impact - Drive change for global enterprises and solve business challenges that matterAccelerate your career - Get hands-on experience mentorship and continuous learning opportunitiesWork with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobProcess Associate Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingSep 30 2025 6 00 19 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

📌 Process Associate - Trust And Safety (Telangana)
🏢 Genpact
📍 Telangana