Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Job Summary We re seeking an experienced Software Engineer to join our team specializing in troubleshooting customer issues handling escalated support cases and possessing expertise in Java Microservices Linux Oracle cybersecurity networking Kafka and L3 support Key Responsibilities Troubleshoot and resolve complex customer issues related to our software applications Handle escalated support cases from L2 teams providing advanced troubleshooting and resolution Collaborate with development teams to identify and address the root causes of issues Design develop and implement solutions to improve application performance security networking and data streaming aspects Conduct thorough root cause analysis and implement corrective actions Develop and maintain technical documentation and knowledge base articles Stay up-to-date with industry trends and emerging technologies in cybersecurity networking software development data streaming Kafka and L3 support Participate in code reviews and ensure adherence to security networking data streaming and L3 support best practices Collaborate with cybersecurity network operations data engineering and L3 support teams to integrate security solutions network architecture Kafka data pipelines and L3 support processes Develop and maintain automation scripts for troubleshooting maintenance network configuration Kafka cluster management and L3 support tasks Requirements Bachelor s degree in computer science or related field At least 2 years of experience in software development troubleshooting networking data streaming Kafka and L3 support Strong expertise in Java and SpringBoot Linux operating systems Oracle database management Cybersecurity principles and practices Networking fundamentals TCP IP DNS HTTP routers switches firewalls Network protocols and architectures LAN WAN VPN cloud networking L3 support principles and practices troubleshooting debugging root cause analysis Excellent problem-solving debugging and analytical skills Effective communication and collaboration skills Strong understanding of software development life cycles Agile methodologies network design principles data streaming architectures and L3 support processes Valuable to Have Kafka data streaming producers consumers topics partitions brokers Experience with automation tools and scripting languages e g Python Bash Certifications in cybersecurity e g CompTIA Security CISSP networking e g CCNA CCNP software development e g Oracle Certified Java Programmer data streaming e g Confluent Certified Kafka Developer or L3 support e g HDI Certified Advanced Support Technician Experience with cloud platforms e g AWS Azure network virtualization e g VMware NSX software-defined networking SDN data streaming tools e g Apache Storm Apache Flink or L3 support tools e g ServiceNow JIRA Service Desk Knowledge of DevOps practices and tools e g Jenkins Docker Kubernetes