Company Overview At Motorola Solutions we believe that everything starts with our people We re a global close-knit community united by the relentless pursuit to help keep people safer everywhere Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination that s critical for safer communities safer schools safer hospitals and safer businesses Connect with a career that matters and help us build a safer future Department Overview The Unified Communications team has a mission to become the leader in creating a highly scalable software platform and communication applications for first responders and industrial workgroups Our customers rely on these solutions to run their critical business operations in the public safety manufacturing and infrastructure sectors Every single day we are shaping the future of mobile workgroup solutions for public safety and industrial users worldwide leveraging Motorola s rich heritage in this space Our solutions include broadband Push to Talk PTT multimedia messaging location based collaboration video streaming with full interoperability with land mobile radio LMR systems The products include client apps on Android iOS and Windows Our backend software can be deployed On-Prem in private data centers or in a public cloud infrastructure Software Engineer position within the Unified Communications Tier 3 department is a cross-functional high-visibility role that works closely with Customers CMSO Offer Managers Sales and development teams to ensure that all the PTT Issues are resolved and the customer s experience of using PTT service is positive seamless and satisfying Responsibilities Engineers will be responsible for helping to support 24x7 uptime and availability of production mission critical connect services distributed across multiple regions Monitor and respond to system notifications and alerts and continually work to optimize and improve the performance security and reliability of our systems Engineers should be responsible to provide 24 7 oncall support to satisfy the critical services agreed with the customer Monitor application performance take steps to improve overall application performance and stability and follow through with implementation Conduct system analysis configuration management and develops improvements for system software performance availability and reliability Able to troubleshoot complicated cross platform issues handling OS Networking Database in a cloud-based SaaS environment and handle live production incidents debug troubleshoot application and infrastructure issues Work closely with software engineers and testers to ensure the system is responding properly to no-functional requirements such as performance security and availability Document your system knowledge as you acquire it over time create runbooks and ensure critical system information is readily available to those who need it Keep up-to date with security and proactively identify diagnose and solve complex security issues Basic Requirements 3 years of experience in DevOps Support or Product deployment Strong project management ability to successfully manage multiple tasks at any given point strong relationship building skills communication skills Support align efforts to meet customer and business needs Should have experience with ticketing tools like ServiceDesk Jira etc Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results Working closely with our engineering teams to understand their product requirements and how they build test deploy their software applications Ability to provide advice best practices and recommendations for the operation and deployment of Microsoft Azure Familiarity with Linux and UNIX systems e g CentOS RedHat and command line system administration such as Bash VIM SSH Network routing Load balancing and Networking protocols a base knowledge of TCP IP with an understanding of HTTP and DNS Basic programming and scripting skills preferably bash shell perl python java etc Good to have Demonstrated understanding of Agile methodologies ITIL methodologies ITIL v3 or v4 certification Demonstrable experience in Database like SQL Hadoop Couch Base Gridgain etc Demonstrable experience in Containerization-Docker orchestration Kubernetes and Microservices Basic Requirements In return for your expertise we ll support you in this new challenge with coaching development every step of the way Also to reward your hard work you ll get Competitive salary Annual Leave maximum of 30 working days on pro-rata basis at rate of 2 5 working day leaves for every month of service Employee stock purchase plan Life assurance Group Medical Fixed Floater Sum Insured of INR 600 000 per family enroll up to 5 dependents incl spouse children and parents can be covered Enhanced maternity and paternity pay Educational Assistance Policy Career development support and wide ranging learning opportunities Employee health and wellbeing support wellbeing guidance etc Corporate social responsibility initiatives including support for volunteering days We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents please let us know if there is anything we can do to make sure the assessment process works for you We celebrate diversity and are committed to creating an inclusive setting for all employees CONNECT WITH A CAREER THAT MATTERS We re dedicated to designing and delivering the mission-critical ecosystem our public safety enterprise customers refer to as their lifeline - mission-critical communications software video and services Our drive for continuous innovation and partnership with our customers enables them to be ready - in the day-to-day moments and in the moments that matter most Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world If you d like to join our team but feel that you don t quite meet all of the preferred skills we d still love to hear why you think you d be a great addition to our team