LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform We are transforming our existing ServiceNow product families ITSM HRSD ITOM SPM and internally developed platform applications and digitising other enterprise workflows onto the Enterprise Service Management Platform ServiceNow Reporting to the Manager Senior ServiceNow Developer ESM ServiceNow Platform the ServiceNow Developer plays a critical role in designing and delivering technical solutions that meet the needs of our customers The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ServiceNow software development and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group The role has three primary scopes of responsibility Collaborate with senior developers architects and process owners to understand requirements clarify use cases and provide input on technical design and effort estimation Work on assigned user stories or defects within agile sprints ensuring timely development peer code reviews and appropriate documentation of the solution Follow ServiceNow development best practices platform governance standards and change management processes to ensure maintainable and compliant implementations This role serves as a vital link between Development Testing and Release processes within the development cycle in the ESM platform The role works closely with the Agile Managers to ensure that customer outcomes are delivered on-time and to expected quality standards This role is responsible for the implementation administration development and support of ServiceNow and all associated interfaces in the ESM platform The role ensures that the quality of software design and development on the ESM Platform are in line with best practices and of the highest standards and that we continually apply creative and innovative solutions to meet our customers needs The role provides a compelling opportunity to join a growing team in a agile global technology company The successful candidate will have the opportunity in the future to progress into more senior roles within the team and company Tech Profile Essential Skills 3 years experience as a ServiceNow Developer Have hands-on experience in developing and implementing ServiceNow products and solutions Have demonstratable experience in technical concepts of ServiceNow workflow design APIs Web Services integrations Proven scripting skills in JavaScript Angular Angular etc Proven hands-on experience of designing configuring and developing product automations and integrations Demonstrable experience of design and development of scoped applications of varying complexity Demonstrable experience in managing platform support services to achieve SLAs Experience in configuring and using ServiceNow s Performance Analytics module Experience with web technologies web services including jQuery REST SOAP JSON or XML Experience in ServiceNow platform deployments and upgrades Possess excellent written and verbal communication skills in English 1 years experience working within an Agile Delivery environment Have the adaptability to work under changing work scenarios and a pro-active approach to dealing with challenges Have the ability and confidence to positively challenge the customer requirements to seek better solutions and outcomes Have the ability to prioritise their workload and that of their teams and the ability to meet deadlines under pressure Have the ability to promptly identify and escalate issues which may affect the scope quality or timeliness of objectives Possesses a pro-active customer-focused approach and have a passion for the continuous pursuit excellence Have a solid focus on delivery quality and a high attention to detail Have proven experience working in a global organisation Proactively develop and maintain ServiceNow product knowledge and or certifications Preferred Skills and Experience Have experience working with ServiceNow professional services or consulting partners strongly desired Prior experience working in an enterprise IT Service Management environment Have proven Digital Transformation experience within global enterprise organisations Hold a qualification of an ITIL Foundation Certificate Education and Professional Skills Have additional ServiceNow certifications Are a certified ServiceNow System Administrator Are a certified ServiceNow Application Developer Are a certified ServiceNow Implementation Specialist in at least one ServiceNow products Optional Key RelationshipsServiceNow Senior Developers Agile Delivery Managers Scrum Masters Business Analysts LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this privacy notice carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained your rights and how to contact us as a data subject If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice