About Us Join our dynamic e-commerce team We are a growing company that operates across major online marketplaces such as Amazon Flipkart and Myntra Our mission is to provide seamless shopping experiences to our customers by offering high-quality products and outstanding service Job Summary As a Catalogue Associate you will play a crucial role in managing and enhancing our product listings across various e-commerce platforms This entry-level position is perfect for individuals who are meticulous process-oriented and eager to kick-start their career in e-commerce Key Responsibilities - Create and maintain accurate product listings on e-commerce platforms like Amazon Flipkart and Myntra - Ensure all catalogue information is structured and aligns with our organizational standards - Collaborate with cross-functional teams to organize and update the product catalogue consistently - Monitor and respond to customer inquiries and emails promptly ensuring high levels of customer satisfaction - Manage the overall health of the seller account including compliance with marketplace policies - Stay updated with new developments and changes in marketplace policies and technologies to continuously optimize our listings Voice of Customer VOC Complaints Management In this role you will be fully accountable and responsible for handling VOC complaints on a standalone basis ensuring end-to-end resolution This includes owning the process from identification to closure with clear accountability for timely and effective outcomes Standalone Responsibilities - Analyze incoming VOC complaints and issues to identify root causes patterns and opportunities for improvement - Resolve complaints end-to-end by coordinating with relevant teams implementing fixes and verifying resolutions to prevent recurrence - Document all actions taken resolutions achieved and lessons learned maintaining transparency and accountability in reporting - Escalate complex issues only when necessary while taking personal responsibility for following up until full resolution - Track and report on VOC metrics such as resolution time and customer satisfaction scores to demonstrate accountability in performance Job Type Full time Pay 22 000 00 - 30 000 00 per month Benefits Paid sick time Paid time off Work Location In person

📌 Catalog Associate (New Delhi)
🏢 Lagom Retail Private
📍 New Delhi