At Alstom we understand transport networks and what moves people From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry Every day 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars Job Title Job Code Product Introduction Customer Site Manager IN-MS-02 010 for Tier 1 IN-MS-02 011 for Tier 2 PURPOSE OF THE JOB Manage one or several Product Introduction PI Customer Site teams performing Warranty Implementation activities troubleshooting failure diagnosis fleet check field modification warehousing etc Ensure application of Environment Health Safety EHS rules on customer site for activities under Alstom responsibility Manage Commissioning execution ORGANISATION Organization structure job belongs to Product Introduction Management of Site Country Cluster Region or Platform Reports directly to Head of PI Region Cluster Country Site Platform Other reporting to Project Manager within project organization Direct reports PI Customer Site Manager during the project Network LinksInternal Project Manager Core Team members Participating Units and or Subsystem Managers PI Customer Site team PI Support team RAMS team Project Engineering team Quality team mainly PrQSM and SQ Installation and Test Commissioning team Internal Supplier representatives Components PU Sourcing and Contract Manager Integrated Service Readiness ISR Maintenance Service team if Alstom Global System representatives if applicable External Customer project representatives Customer site team Customer maintenance team if not Alstom External Suppliers MAIN RESPONSIBILITIES Key accountabilities Deploy manage and enforces the application of Alstom customer EHS security rules and relevant PI processes on customer site Manage PI Customer Site team and its workload ensure availability of necessary qualified competencies of its team planning coordinating being technical and administrative support for the employees Ensure contribution to Reliability Growth and Return of Experience REX through proper input of Defect Failure management system coordinating and collaborating with PI interface teams regular reporting Ensure fleet availability according to contractual commitments responsible to restore availability Ensure execution of PI scope of activities at customer site including Commissioning and Validation support if required Ensures update of the as maintained configuration of product in the field until the end of warranty Supervise local consignment warranty stock availability Provide REX of the Warranty period to the organization trough PI frame Manage the relationship with customer depot management and maintainer Coordinate fleet check activities Identify Support Project management Services for Upsell opportunities versus customer needs Manages suitability of tools at the field sites In addition for Senior PI Customer Site Manager Coordinate train visual inspection and recoupling at train reception arrival Performance measurements Zero Deviation EHS Achievement of contractual availability milestone targets Containment and solution of K1S K2 K3 issues on time Workload management Customer Site PI Implementation audit results internal and external Customer satisfaction survey result regarding PI Implementation scope MAIN REQUIRED COMPETENCIES Educational Requirements Mandatory Post Graduate in Engineering or Industrial Internal Graduation cadre interne in F is acceptable Internal EHS training English Desirable Master s degree in Engineering ExperienceMandatory Project Execution technical industrial Team management Product knowledge EHS knowledge exposure Data analytics Desirable Railway Safety Product liability Field Experience RAM Problem Solving skills Engineering knowledge DFQ Quality and Audit skills Customer contact Contract management Important to note As a global business we re an equal-chance employer that celebrates diversity across the 63 countries we operate in We re committed to creating an inclusive workplace for everyone Job Segment Project Manager Administrative Assistant Manager Technology Administrative Management

📌 Project T&c Manager (New Delhi)
🏢 ALSTOM
📍 New Delhi