Key Responsibilities Lead manage and mentor a team of telecallers to achieve performance targets Monitor daily operations to ensure high productivity and quality standards Develop and implement strategies to improve team efficiency and success Conduct regular training sessions to enhance team members skills Handle escalated calls and resolve customer queries effectively Analyze team performance metrics and prepare reports for management Foster a positive and collaborative work environment Requirements Experience in a BPO setting with at least 1 year in a leadership role Proven track record of meeting or exceeding team targets Excellent communication leadership and motivational skills Ability to manage performance metrics and provide constructive feedback Why Join Us Opportunity to grow with a rapid-paced organization Competitive salary and incentives Supportive work environment with an emphasis on career development Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Education Higher Secondary 12th Pass Preferred Experience Team Leader 1 year Required tele calling 1 year Required Work Location In person

📌 Customer Service Team Leader (Kerala)
🏢 A2Z INSTITUTE OF HEAVY EQUIPMENTS
📍 Kerala