Get to know Okta Okta is The World s Identity Company We free everyone to safely use any technology anywhere on any device or app Our flexible and neutral products Okta Platform and Auth0 Platform provide secure access authentication and automation placing identity at the core of business security and growth At Okta we celebrate a variety of perspectives and experiences We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences Join our team We re building a world where Identity belongs to you Position Description The Infrastructure Support Engineer on the Customer Acceleration team plays a crucial role in ensuring the seamless operation and scalability of the technical learning environments that empower our training and certification programs and learners They will be instrumental in maintaining a reliable infrastructure and providing essential support to both internal teams and external users contributing directly to the success of our educational initiatives Responsibilities Environment and Image Management Design develop and manage technical learning environments including the creation and maintenance of standardized multi-server and workstation images leveraging virtualization on cloud platforms AWS to ensure consistent and scalable resources for training labs and exams Testing and Maintenance Lead the testing and validation of lab and exam environments including new deployments updates and configurations while ensuring functionality and stability Perform regular maintenance tasks including environment health checks and proactive issue resolution Support Issue Resolution Act as the primary point of contact for environment-related inquiries and issues originating from internal teams and external learners within your timezone Provide timely and effective first-level support thoroughly investigate and diagnose technical problems within the lab and exam environments and implement solutions or escalate complex issues as necessary to ensure minimal disruption Documentation Create and maintain clear and concise documentation including environment diagrams automation scripts troubleshooting guides and standard operating procedures Resource Utilization Monitoring and Forecasting Proactively monitor the resource utilization of lab environments analyzing usage patterns based on scheduled classes exams and development testing activities Provide timely notifications and projected utilization reports to relevant stakeholders enabling informed capacity planning and cost management Collaborate Across Time Zones Effectively collaborate with team members across different geographies and time zones to achieve project goals Required Skills 3 years of development experience ideally in a global SaaS or digital education environment Demonstrated quick learner on new processes tools and best practices Experience with AWS administration including provisioning managing and maintaining resources within the Amazon Web Services AWS cloud platform Experience building Windows and Linux AMIs Experience working with Git version control systems Preferred Skills Experience with the Heropa platform Familiarity with Skilljar LMS and its integrations Knowledge of Okta or Auth0 products Understanding of PKI domain registration x 509 creation and installation Experience utilizing Terraform to provision and manage AWS infrastructure as code Experience utilizing Java Junit Mockito for writing and executing unit tests Proficiency in Ruby on Rails and JavaScript Ember js LI-Hybrid P22206 What you can look forward to as a Full-Time Okta employee Amazing Benefits Making Social Impact Developing Talent and Fostering Connection Community at Okta Okta cultivates a dynamic work environment providing the best tools technology and advantages to empower our employees to work productively in a setting that best and uniquely suits their needs Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves regardless of where they live Find your place at Okta today https www okta com company careers Some roles may require travel to one of our office locations for in-person onboarding Okta is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws If reasonable accommodation is needed to complete any part of the job application interview process or onboarding please use this Form to request an accommodation Notice for New York City Applicants Employees Okta may use Automated Employment Decision Tools AEDT as defined by New York City Local Law 144 that use artificial intelligence machine learning or other automated processes to assist in our recruitment and hiring process In accordance with NYC Local Law 144 if you are an applicant or employee residing in New York City please Okta is committed to complying with applicable data privacy and security laws and regulations For more information please see our Personnel and Job Candidate Privacy Notice at https www okta com legal personnel-policy Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time With over 7 000 pre-built integrations to applications and infrastructure providers Okta customers can easily and securely use the best technologies for their business More than 19 300 organizations including JetBlue Nordstrom Slack T-Mobile Takeda Teach for America and Twilio trust Okta to help protect the identities of their workforces and customers