Kolkata Delivery Excellence Operations Manager Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like where you ll be supported and inspired by a collaborative community of colleagues around the world and where you ll be able to reimagine what s possible Join us and help the world s leading organizations unlock the value of technology and build a more sustainable more inclusive world The Delivery Quality Assurance DQA Professional ensures set up review audit and improvements of quality They are responsible for supporting an engagement set up facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed They define and adapt processes and process assets as per BU account engagement needs to enable standard way of working They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs analysis early alerts and suggesting potential mitigation actions They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements They collaborate to identify and drive improvements engagement account level to provide benefit to Capgemini as well as Client using techniques such as Six Sigma Lean etc alongside providing consulting services to engagements accounts Clients in areas such as Agile Service Management Six Sigma Lean etc They may also assist in sales bid process by providing inputs related to Capgemini processes Delivery Governance process assets and platforms - Grade Specific Delivery Quality Assurance ManagerPlan and manage set up execution reviews process improvements process definition and adaption of process assets delivery governance support for 5-6 engagements sales enablement stakeholder management Skills competencies Active Listening Adaptive Thinking Analytical Thinking Assertiveness Attention to Detail Business Agility Change Management Conflict Management Continuous Improvement Decision-Making Emotional Intelligence Financial Control Influencing Innovation Managing Difficult Conversations Negotiation Proactiveness Problem Solving Project Governance Project Management Project Planning Project Reporting Project Tracking Relationship-Building Risk Assessment Risk Management Scope Management Stakeholder Management Strategic Governance Strategic Thinking Team Management Time Management Unified Project Management UPM Unified Service Management USM Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value We imagine the future of organizations and make it real with AI technology and people With our solid heritage of nearly 60 years we are a responsible and diverse group of 420 000 team members in more than 50 countries We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem leveraging our capabilities across strategy technology design engineering and business operations The Group reported 2024 global revenues of EUR22 1 billion Make it real www capgemini com Ref code 171141-en GB Posted on 28 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Kolkata Business unit Business Services Brand Capgemini Professional communities Delivery Excellence

📌 Delivery Excellence Operations Manager (West Bengal)
🏢 Capgemini
📍 West Bengal