3M has a long-standing reputation as a company committed to innovation We provide the freedom to explore and encourage curiosity and creativity We gain recent insight from diverse thinking and take risks on new ideas Here you can apply your talent in bold ways that matter Responsibilities Acts as the primary liaison between 3M and customers overseeing the entire order process from entry to delivery Handles order entry status updates product inquiries complaints pricing shipping and inventory issues Communicates clearly and professionally with both external customers and internal 3M personnel via telephone chat and written correspondence Manages worklists raises internal tickets for order management issues and systematically solves problems related to material information records and master data Educates customers on processes manages price change activities and handles complex inquiries and complaints with adaptive techniques Enhances customer satisfaction by identifying and resolving problem patterns Provide additional proactive support as required for agreed Premium and Strategic Key Accounts Requirements Bachelor s degree or High school diploma GED with six years of CS or sales experience Minimum two years in customer service or sales Additional qualifications that could help you succeed even further in this role include Experience working in ERP and CRM systems Continuous improvement and continuous learning mindset ability to learn new information quickly Attention to detail for handling orders documentation and product information Collaboration skills to work effectively with cross-functional and internal teams Ability to independently solve problems and identify solutions self-motivated Clear and conceptual thinking ability excellent judgment and discretion Excellent organizational skills Ability to de escalate and resolve conflicts effectively Proactive in resolving issues before they become problems Proven and reliable follow through with commitments and resolutions Customer focused positive and solution oriented shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly Active listening to understand customer needs and identify appropriate solutions Excellent oral and written communication in English C1 or higher preferred Ability to handle work-related stress manage multiple priorities simultaneously and meet deadlines Learn more about 3M s creative solutions to the world s problems at www 3M com or on Instagram Facebook and LinkedIn 3M Safety is a core value at 3M All employees are expected to contribute to a strong Environmental Health and Safety EHS culture by following safety policies identifying hazards and engaging in continuous improvement Please note your application may not be considered if you do not provide your education and work history either by 1 uploading a resume or 2 entering the information into the application fields directly 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms

📌 Customer Service Representative (Karnataka)
🏢 3M
📍 Karnataka