URGENT HIRING Japanese-speaking Customer Support We are looking for a Customer Support Executive who is fluent in both Japanese and English You will be the primary point of contact for our Japanese clients ensuring their inquiries are handled with the high level of professionalism and etiquette Omotenashi expected in Japanese business culture Key Responsibilities Customer Interaction Respond to customer queries via Phone Email and Chat in fluent Japanese Problem Solving Resolve technical issues billing inquiries or service complaints promptly and accurately Cultural Liaison Act as a bridge between Japanese clients and internal teams to ensure cultural nuances are respected Documentation Maintain detailed records of customer interactions and feedback in the CRM system Quality Standards Ensure a high First Contact Resolution FCR rate while adhering to formal Japanese Keigo where required Required Skills Qualifications Language Proficiency Minimum JLPT N3 Certified Preference will be given to N2 or N1 candidates Education Any Graduate B A in Japanese or related fields is a plus Communication Exceptional verbal and written communication skills in both Japanese and English Soft Skills High level of patience empathy and attention to detail Tech Savvy Familiarity with MS Office and CRM tools Benefits Competitive salary based on language proficiency and experience Performance-based language allowances or incentives Career growth opportunities in a multicultural environment Job Type Full time Pay 30 000 00 - 80 000 00 per month Work Location Hybrid remote in Mumbai Maharashtra Mumbai