Title Customer Support Specialist Application DBA Department Customer Support Location Hybrid in Chennai India About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses We eliminate billing bottlenecks and enable companies to rapidly introduce and evolve their offerings bundles and promotions We are seeking talented passionate individuals with strong track records and relevant expertise to help us achieve our goals Aria is a fast-moving company with a dynamic collaborative culture where you can learn from your peers and make meaningful visible contributions that benefit our world-class customers and partners Department Overview The Customer Support team is responsible for helping customers successfully use Aria s products and services by providing timely assistance resolving issues and ensuring a positive experience Position Summary Reporting to the Customer Support Manager you will provide functional technical and application support for the Aria Subscription Billing platform and its associated third-party integrations Supporting clients business partners and internal teams you will research and resolve application issues investigate functional inquiries and address related trouble tickets with accurate timely and comprehensive solutions that drive customer satisfaction renewals and referenceability You will be engaged throughout the entire customer lifecycle partnering with Implementation Service Managers Customer Success Managers and Sales Engineers to support prospects and newly implementing clients as well as delivering high-quality end-to-end service to our production customer base This role requires strong verbal and written communication skills excellent customer service and proven problem-solving abilities You must be able to analyze research and resolve moderately complex customer inquiries translate functional requests into system requirements or enhancement requests understand Agile development and software release processes including basic code management and migration concepts and work with relational databases Knowledge of API processing inputs outputs and structure along with experience writing SQL queries and scripts is required Experience with XML JavaScript HTML and SaaS applications is preferred but not mandatory Responsibilities Research Level 1 2 and 3 support issues using the Aria UI and Aria database Diagnose and distinguish between client-side and server-side issues Troubleshoot problems determine appropriate actions test and document solutions and escalate when necessary Work directly with clients to develop and validate new functionality Utilize SQL to query and analyze data Apply knowledge of API processing and use tools such as SOAP UI and Postman Provide first-level support via phone email and ticketing systems Deliver high-quality professional customer service using active listening and effective problem-solving skills Build and maintain strong client relationships across varying technical skill levels Respond to customers within stated SLAs and with the appropriate level of urgency Keep clients informed throughout the issue lifecycle Create manage and maintain accurate tickets for customer requests and issues Track and document issues using systems such as Microsoft Dynamics and Jira Capture and document server-side issues thoroughly in ticketing software Perform other duties and responsibilities as assigned Required Qualifications 3-5 years of experience in a customer support role Candidates must be willing to participate in a rotating night and weekend coverage schedule Strong customer service communication and interpersonal skills Bachelor s degree in Computer Science Information Systems or an equivalent combination of education and experience Excellent written and verbal communication skills Ability to work effectively both independently and as part of a team Highly adaptable and comfortable in a dynamic fast-changing environment Aria Culture Aria Systems fosters a flexible rewarding and close-knit work environment that encourages innovation and self-direction As a fast-moving organization we expect all employees to share a strong sense of urgency learn and master new technologies quickly and adapt to rapidly changing priorities In return Aria offers competitive salaries and benefits attractive stock options and a adaptable informal workplace culture Apply for this position directly on our website at https www ariasystems com careers Please no phone calls Principals only recruiters please do not respond to this ad

📌 Customer Support Specialist / Application Dba (Tamil Nadu)
🏢 Aria Systems
📍 Tamil Nadu