About IntouchCX IntouchCX is a global leader in customer experience management digital engagement and AI and automation solutions We immerse ourselves in your world with curiosity creativity and innovation to deliver exceptional results For over 20 years we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change About the Job The Management Information System MIS Specialist for the Learning Development team is responsible for collecting managing analyzing and reporting training data to support business decisions learning effectiveness and compliance requirements This role ensures accurate timely and insightful reporting on training performance learner progress certifications and operational metrics enabling stakeholders to track outcomes and improve learning interventions As a MIS Specialist You Will Maintain and manage completion compliance data from multiple sources Internal LMS programs assessments attendance trackers feedback tools Create automate and distribute daily weekly and monthly MIS reports for training programs certifications and compliance Ensure data accuracy consistency and integrity across all L D reports Analyze training effectiveness using KPIs such as completion rates assessment scores certification pass rates and post-training performance Identify trends gaps and improvement opportunities in learning programs Provide actionable insights to L D leaders and business stakeholders Develop and maintain dashboards using tools such as MS Excel Google Sheets LookerStudio platforms Automate recurring reports to reduce manual effort and improve turnaround time Support ad-hoc data requests and deep-dive analyses Collaborate closely with Trainers Instructional Designers Quality HR and Operations teams Support audits and compliance reporting related to training and certifications Act as the single point of contact for L D data and reporting queries Ensure data confidentiality and adherence to organizational data policies Partner with stakeholders across different regions As a MIS Specialist You Need Bachelor s degree in Business Statistics Computer Applications HR or a related field 1 to 3 years of relevant domain experience is compulsory Prior experience supporting Learning Development HR or Training teams is an advantage Proficiency in English both written and spoken is required minimum CEFR B2 level Strong proficiency in MS Excel Google Sheets LookerStudio Basic understanding of databases data validation and automation tools Ability to interpret data and present insights in a straightforward business-friendly manner Positive stakeholder communication and management skills Availability to work weekends Willingness to be versatile to support time-sensitive reporting or audits which may include occasional weekend work Commitment to working at any site in Hyderabad

📌 Mis Specialist (Telangana)
🏢 IntouchCX
📍 Telangana