Description Job Location Varanasi Uttar Pradesh About the role Sun King is looking for an Installer and Service Technician who will be managing installation requests of grid-tied solar inverters performing maintenance resolving technical issues and upholding the highest standards of quality and customer service They will maintain electrical and mechanical services through planned preventive maintenance This role will be a key point of contact for the Sales team cross-functional departments and customers for after-sales and service queries What you will be expected to do 1 Installation Service Attend installation and service requests identify faults and resolve issues with minimal downtime Develop and execute planned maintenance schedules for inverters and associated accessories 2 Quality Assurance Diagnose faults perform repairs and carry out maintenance of all technical issues safely and efficiently Ensure all work meets high-quality standards and complies with established quality and safety regulations 3 Training Conduct training sessions for partners and customers on product troubleshooting repairs installation and replacement processes Develop in-depth knowledge of Sun King products and services to deliver effective technical guidance 4 Customer Service Provide comprehensive service to customers ensuring timely resolution of product replacements and warranty claims Work with relevant teams to address specific customer inquiries when required 5 Dispute Management Handle customer calls and emails while maintaining accurate records of interactions and actions taken Report outcomes highlight key issues and work promptly on resolving customer disputes 6 Operational Efficiency Ensure service-level timelines and customer satisfaction NPS scores are met 7 Documentation Reporting Prepare and update on periodic reports on after-sales and service activities with management You might be a robust candidate if you have are An ITI diploma in electrical or other relevant disciplines an advanced degree is preferred but not required 5 years of experience in after-sales services in solar inverter systems or electronic consumer goods Possess humility and passionate about customer service and resolving issues Preferences for speaking any local language and knowledge of local geography What Sun King offers Professional growth in a dynamic rapidly expanding high-social-impact industry An open-minded collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet A truly multicultural experience you will have the chance to work with and learn from people from different geographies nationalities and backgrounds Structured tailored learning and development programs that help you become a better leader manager and professional through the Sun King Center for Leadership About Sun King Sun King is the world s leading off-grid solar energy company combining cutting-edge product design fintech and field operations to deliver energy access for the 1 8 billion people who live without an affordable and reliable electric-grid connection Sun King has built a new kind of energy utility distributed green customer-centric and affordable We bring clean reliable decentralized energy directly into people s lives from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes schools hospitals farms offices and light manufacturing Already 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables lighting televisions fans refrigeration and smartphones Sun King combines energy generation energy-efficient appliances installation and financing into one seamless offering Think of it as a distributed utility designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow Sun King makes solar products affordable to low-income households and businesses via pay-as-you-go PAYG purchase financing Sun King installs solar after customers pay a small deposit Customers then make small manageable payments of as little as US 0 14 a day via mobile money or cash Instead of paying for expensive polluting and health-damaging kerosene for lighting or diesel for power customers unlock savings through accessing solar power and after one to two years of payments customers own their solar equipment outright Sun King collects payments digitally through mobile money systems and its 35 000 field agents over 1 million payments each day To date Sun King has extended more than 1 4 billion in PAYG loans to customers Sun King began by powering homes and businesses with solar systems delivered through PAYG financing Now we re using the same model to make smartphones and clean cooking equipment affordable helping households connect to the digital economy and transition from wood-based fuels to modern sustainable alternatives Sun King employs 3 500 full-time staff in 14 countries with specialties spanning product design data science logistics customer service sales software operations and more all with a passion to serve off-grid families Sun King is committed to gender diversity in the workplace Women represent 42 of Sun King s workforce

📌 Solar Installer : Varanasi (Uttar Pradesh)
🏢 Sun King
📍 Uttar Pradesh