The CRM Executive will be responsible for managing customer relationships maintaining customer databases executing CRM campaigns and improving customer engagement and retention for the Landmark brand Key Responsibilities Manage and maintain the customer database with accuracy and regular updates Execute CRM campaigns WhatsApp SMS Email App notifications etc Analyse customer data to understand behaviour preferences and engagement trends Coordinate with marketing and operations teams for offers promotions and campaigns Handle customer feedback complaints and follow-ups promptly Track CRM performance metrics such as repeat rate engagement and retention Ensure proper tagging and segmentation of customers Prepare regular CRM performance reports and insights Skills Requirements Solid communication and interpersonal skills Experience with CRM tools software Basic knowledge of customer lifecycle management Analytical mindset with attention to detail Proficient in MS Excel Google Sheets Ability to coordinate with cross-functional teams Job Type Full-time Pay 12 000 00 - 15 000 00 per month Work Location In person

📌 Crm Executive (Navsari)
🏢 The Brand Landmark
📍 Navsari