Overview The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Retail Staffing Franchise RSF vertical valued at approximately 2M in annual revenue As a Client Success Partner you will be responsible for full end to end customer account management The successful CSP not only manages the day to day screening program for the customer CSP develops strategic relationships with the customer identifies opportunities to expand SBC s footprint within the customer via incremental products and services Roles and Responsibility Implement and manage customer background screening programs to best align with customer s organizational needs and goals Structure and implement long term contract agreements with customers to renew and grow revenue from customer base Understand each client s organizational dynamic Probe to discover model and core initiatives in a solutions sales capacity Assist client in goal achievement by leveraging Sterling s products and services Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client s turnover in key roles Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction Liaise between client internal departments and partners to provide clear and accurate program guidance for customers Manage client interactions usingSalesforce com Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs Grow customer book of business to target vs prior year driven by existing revenueretention and closing new business Qualifications Graduate- preferred 2 years experience in a client-facing role - preferred Retail Staffing and Franchise client support preferred Sales and or sales management experience Team management experience is a plus Skills Knowledge Robust client focus - commitment to delivering superior client experience and advocating for client needs Consultative selling skills - experience expanding account reach up cross-selling new business development Negotiation and Listening skills - ability to uncover client needs understand and frame issues in a way that leads to resolution a focus on win win Analytical skills - assess risk and opportunity identify innovative ways to effectively address client needs in a high-volume transactional setting analyze performance indicators and use to inform strategies and tactics Excellent oral and written communication skills Organization - ability to prioritize and focus on value-add activity ability to multi-task Attention to detail United States Equal Prospect Employment First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices We value all of our candidates employees and clients and place great emphasis on hiring and supporting qualified individuals in each role We are an equal opportunity employer We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other area protected by applicable law 78nLTKDEF7

📌 Client Success Partner Ii - First Advantage (bangalore/mumbai) (Karnataka)
🏢 First Advantage
📍 Karnataka