Receptionist cum Counselor Mount Litera ZEE School Position Overview The Receptionist cum Counselor acts as the first point of contact for parents students visitors and stakeholders This role requires excellent communication skills a pleasant personality strong counseling ability and a customer-centric approach to support the Admission Department Front Office operations and Parent Relationship activities Key ResponsibilitiesFront Desk Communication Greet parents students and guests warmly and professionally Handle incoming calls WhatsApp inquiries and walk-ins with courtesy and clarity Maintain the visitor register and ensure proper documentation of each inquiry Provide accurate information about school programs facilities curriculum and policies Manage appointment schedules for Admission Counselors Relationship Manager and Principal Management Admission Counseling Counsel parents on the academic programs fee structure transport and extracurricular opportunities Understand parent needs and guide them through the complete admission process Assist with form filling documentation and application processing Explain school USP achievements safety protocols and learning outcomes confidently Follow up regularly with inquiries leads and walk-in parents for conversion Lead Management Record Keeping Maintain inquiry databases walk-ins phone calls online leads field visit leads Update the Admission Register Follow-Up Tracker ERP SIS entries and daily reporting sheets Coordinate with the marketing and ground team to track field-generated inquiries Prepare daily weekly and monthly admission performance reports Coordination Support Coordinate with teachers transport team accounts and management for smooth admission processing Assist in organizing school events parent meetings orientation programs and admission drives Provide support in fee-related queries and connect parents with the Accounts Department Ensure timely distribution of brochures forms ID cards circulars and communication materials Office Administration Maintain front office hygiene discipline decor and welcoming environment Manage stationery admission kit stock inquiry forms and display materials Oversee the reception notice board and ensure updated information is displayed Handle courier emails official letters and basic clerical tasks Customer Relationship Management Build strong relationships with parents through professional communication Handle concerns or queries politely and redirect them to the concerned department Maintain confidentiality of parent student information at all times Ensure high levels of service satisfaction for every parent interaction Skills Competencies Required Excellent spoken and written communication skills English Hindi Polite confident and pleasant personality Strong counseling persuasion and listening skills Ability to multitask and manage pressure during admission peak seasons Proficiency in MS Office Word Excel PowerPoint Google Sheets and basic computer operations Valuable coordination and problem-solving ability Positive attitude discipline and professional grooming Educational Qualification Graduation in any discipline Preferred Psychology Education or Marketing Diploma Certification in Counseling Customer Service or Front Office Management is an advantage Experience Required 1-3 years of experience in counseling front office or customer service School Ed-Tech experience preferred Freshers with strong communication skills may also apply Work Schedule Full-time 6 days a week As per school norms Flexible to work during admission drives parent events and academic functions Salary As per school norms and candidate experience Job Type Full-time Pay 12 000 00 - 19 500 00 per month Work Location In person

📌 Receptionist/councilor (Muzaffarpur)
🏢 Mount Litera Zee School,Muzaffarpur
📍 Muzaffarpur