27 Nov 2025 Business Unit Taj Cidade de Goa Horizon Goa Department Front Office Description About IHCL Indian Hotels Company Limited IHCL is a part of the Tata Group and is one of South Asia s largest and most iconic hospitality companies With a legacy of over 120 years we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels resorts and palaces Careers at IHCL At IHCL we believe our employees are our greatest asset We are committed to fostering a dynamic work environment that encourages innovation collaboration and personal growth Join us in creating memorable experiences and shaping the future of hospitality Explore exciting career opportunities with us and be a part of a vibrant team that values passion excellence and diversity Job Objective To manage bell desk and concierge operations co-ordinate with internal departments and interact with guests with the objective of ensuring guest satisfaction with in the policy limits Essential Job Tasks Areas of Responsibility Financials Ensures cross selling other hotel services like Spa Restaurants Travel Services etc Contributes to the transport revenue budgets Process Assist in planning special events or celebrations for guests including arranging flowers gifts or special surprises Stay updated on local happenings cultural events and new attractions to provide accurate and current information to guests Ensure the safety and security of guests by being aware of hotel policies and emergency procedures Offer knowledgeable recommendations on local attractions restaurants events shopping centers and transportation options Develops a strong knowledge of the hotel s facilities and services and of the surrounding community Provides guests with information about attractions facilities services and activities in or outside the property Arrange transportation services including airport transfers car rentals and taxi services as needed Makes guest reservations for air or other forms of transportation when requested Obtains necessary itinerary tickets Ensure smooth operations of bell desk with timely luggage delivery and collection during Check In and Check out Planning the staffing and roster for bell desk as per the movement of the day Maintaining the process of left luggage and reviewing the records on weekly basis Training of chauffeurs as per brand standards and conducting timely audits for compliance Coordination with airport team regarding guests arrival guests departure and lost luggage Handles guest complaints and solve problem to the degree possible Arranges secretarial and other office services Coordinates guest requests for special services or equipment with the appropriate department According to the newspaper consumption patterns preferences and based on occupancy level prepare and call for newspapers in advance Contacts roomed guests periodically to ascertain any special needs Adherence to the Tata code of conduct safety policies and values of the organization as defined Customer Handles special requests and errands for guests promptly and efficiently Facilitates reservations for guests both within the hotel around the city and outside the city Provides assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines Engages guests in conversation regarding their stay Anticipate guests service needs including asking questions to better understand their needs and watching listening to guest preferences and acting on them whenever possible Ensures that any outstanding requests from the previous day receive priority and are resolved Maintains a cordial relationship with external stakeholders and parties for guest related requirement People To ensure equiments and resources are readily availble with the team for smooth operations Assists learning and development for all the team Establishes and maintains open cooperative relationships with associates and ensures associates do the same within the team Ensures to create awareness of business objectives of the organisation Communicates expectations recognizes performance and produces desired results with associates within the department Ensures to create a culture of recognition by actively participating in the STARS Special Thanks and Recognition System program Required Qualifications Degree Diploma in Hospitality Management Work Experience At least 1 year of relevant experience in Concierge Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL we celebrate diversity and are committed to creating an inclusive environment for all employees We are proud to be an equal opportunity employer and do not discriminate based on race color religion gender sexual orientation age national origin disability or any other status protected by applicable law We encourage all qualified individuals to apply and join our team where every voice is valued and respected

📌 Concierge (Goa)
🏢 IHCL
📍 Goa