We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectively your ability to quickly respond and implement solutions with the help of our internal external partners The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business mentality Key Responsibilities Manage inbound outbound calls emails chats with knowledge efficiency Handle customer complaints and provide appropriate solutions and alternatives within the time limits Keep records of customer interactions process customer accounts Follow the company s communication procedures guidelines and policies Match the pre-defined SLA standards Take the extra mile to engage customers Requirements 3-4 years of proven experience in customer service in the e-commerce industry Experience in online healthcare will be an added advantage Graduation in any field Strong phone contact handling skills and active listening Strong hold on technical skills Familiarity with CRM systems and practices Customer orientation and ability to adapt respond to different types of concerns Excellent English communication and presentation skills Ability to multitask prioritise and manage time effectively Excellent problem-solving analytical skills Job Type Full-time Pay 35 000 00 - 40 000 00 per month Advantages Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person