Job Role This requirement is for a Chinese Taiwanese language specialist The candidate should be well versed in written and verbal Chinese language skills Perform data entry record verification validation of policies in alignment with current business practices and Desk Manuals Identify queries on non-compliant requests work with the right stake holders to resolve them by providing details on possible resolution Collaborate with Upstream and Downstream teams like Sales IB OPS Collection AR for resolution of customer related queries Adherence to compliance guidelines including SOX internal external compliance audits Constantly strives to enhance technical and process knowledge participate in assessment programs Meet the defined KPIs - Input Quality Output Quality Efficiency Turn Around Time Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner Deliver true value by earning customer s trust Strong attention to detail Excellent written verbal interpersonal and analytical communication skills Key Skills Combine resourcefulness and problem solving with valuable analytical skills of order management Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results Team player who is dedicated to quality with continuous improvement and bottom-line objectives Create separate points To be competent and successful forerunner in this competitive environment - achieved through involvement perseverance and commitment Maintained Productivity always at the given targets Basic knowledge of AI and machine learning concepts Should be well versed with Computer Usage and MS Office Applications like Excel Word and Power Point Ability to consistently meet deadlines and achieve goals Innovation - Ideation and process recommendations to improve customer experience team efficiency and continuous improvement Problem Solving and Decision-Making skills - To recognize deviations from standard practices and analyze situations to make decisions Strong communication skills Verbal and Written - Skill to interact with diverse stakeholders and departments across cultures internationally Core Competencies Change Agility - Driving and responding to change Collaboration - Leveraging the combined strength of Oracle Communicating for Impact -Communicating openly and effectively to influence others Competitive Edge -Driving competitiveness and innovation Inspirational Leadership -Inspiring others through your example Mastering Complexity - Making timely business decisions with sound judgement Performance Drive Execution -Leading by example to deliver business results Chinese This requirement is for a Chinese language specialist The candidate should be well versed in written and verbal Chinese language skills The candidate should be able to use effective Chinese business language to interact with the Chinese stakeholders A valid diploma or a degree in Chinese is preferable with a minimum level of HSK-3 Should be well versed with Computer Usage and MS Office Applications Openness to work Night Shift is a must Should be open to changing shifts as required Preferred Qualifications 0 - 2 years of related experience Job duties may include typing filing verifying records data entry generation invoices and purchase orders opening mail simple data entry basic journal entries balancing A R or A P records process expense reports and other administrative tasks Researches and respond to internal or external inquiries working closely with local subsidiaries finance staff May audit expenses and payment requests against corporate policies Work closely with management on projects account reconciliation process procedure changes and new country implementations Assigned special projects as needed