Who We Are True Fit is the retail industry s leading consumer experience platform The company is led by an experienced team of executives and leaders from fashion retail ecommerce and big data plus it is backed by top investors Our solution is leveraged by apparel and footwear retailers to decode fit size and connect shoppers with the styles they will love We have organized and connected the broadest footwear apparel and consumer data in the world to provide best-in-class recommendations for the world s biggest brands and products The tool unites social general and personalized fit guidance into one cohesive experience to drive shopper confidence and loyalty The Role We are hiring a Technical Support Data Engineer for our Technical Solutions Support team You will be a key player in ensuring our retailers get fast clear and thoughtful tech support when they need it We are looking for a seasoned client-focused professional who is passionate about our SaaS solution and dedicated to delivering a world-class service experience True Fit is 100 remote so you can work from almost anywhere in India Key Responsibilities Main point of contact for SaaS technical integration and support Work closely with Project Managers to guide retailers through implementing and testing True Fit software for their ecommerce platform Use your knowledge in SQL and Python to analyze load process product catalog sales and returns data within our platform Respond to support requests via email support ticketing or live chat per strict SLA guidelines Continuously automate processes for efficiency throughput Collaborate closely with internal and external teams to triage troubleshoot and diagnose issues to ensure a swift and satisfactory resolution Monitor and manage client health alerts via dashboards Routinely update stakeholders drive root cause analyses and escalate critical issues as needed Create and maintain internal documentation and customer-facing help center articles Maintain working knowledge of products including new releases and new products Act as the voice of the customer in product feedback discussions and share insights that shape our solution Contribute to the improvement of support processes and tooling Be part of a tight-knit team that values clarity ownership and customer empathy Desired Skills Experience Available to start full-time ASAP 5 years of relevant experience as a Support Engineer Software Engineer Data Analyst or Technical Consultant Experience with ETL principles and tools Exceptional relational database skills Postgres or Oracle preferred Exceptional skills in regular expressions pattern-matching and data analysis Strong Linux knowledge Comfortable writing JavaScript functions Solid understanding of various data formats including CSV XML JSON etc Solid understanding of Web Application technologies including JavaScript HTML and CSS Solid understanding of networking technologies including HTTP SSL FTP load balancing and firewalls Experience in Jenkins and debugging a job by going through logs Comfortable with Unix commands and shell scripting Experience with git deployment monitoring alerting triaging Experience with Engineering best practices Experience with GenAI LLMs VLMs is a plus Excellent written and verbal communication with extensive customer-facing experience and a knack for transparent concise professional friendly and timely updates Exceptional attention to detail with strong organization and prioritization skills Feeling of ownership and pride over the quality of each solution Ability to work efficiently and productively in a fast-paced and rapidly changing environment Strong analytical skills for quick troubleshooting diagnosing and decision-making Ability to translate complex technical issues into crisp and complete explanations for all skill levels Consultative mindset to inform retailers about key decisions and tradeoffs Exceptional problem-solver with a patient customer-focused approach Experience with support platforms and project tracking tools is a plus Why True Fit One size does not fit all in what you wear or your True Fit career Everyone here has the opportunity to push their professional boundaries while balancing personal ambitions We believe that how we dress is an expression of who we are and the confidence we feel We work to help all team members experience an inclusive diverse and accepting work environment so you can be True To You True Fit is committed to designing benefits packages that are competitive practical and encourage a healthy work-life balance Our total benefits support employees current true selves inspire future goals and support their journey upward At True Fit you ll enjoy all the usual health and wellness benefits you d expect including access to an Employee Assistance Program a Day Off For Your Birthday and a paid four-week Sabbatical leave every five years of service plus a monetary bonus to help fund your adventure Powered by JazzHR

📌 Technical Support Data Engineer (fully Remote In India)
🏢 True Fit
📍 India