Export Manager Mumbai On-site Company Emperor Akbar Alleppey Green Cardamom a brand of Samex India Pvt Ltd Type Full-time In-office Schedule Mon-Sat 9 30 AM - 6 00 PM Location Chembur Mumbai About Emperor Akbar Emperor Akbar is India s foremost premium G I -tagged Alleppey Green Cardamom brand trusted for unmatched aroma and quality It is the market leader in its segment especially across the MENA region and expanding steadily in Southeast Asia Europe and Canada Role Snapshot We are looking for a proactive Export Manager to join the team in Mumbai This role is at the heart of our international operations acting as the primary contact for all export related customer inquiries via phone whatsapp and email The ideal candidate will manage the complete order cycle from handling client queries payment follow-up coordinating internally for export documentation logistics and ensuring timely delivery This position plays a crucial role in maintaining our reputation for high-quality service across global markets What You ll Do 1 Export Sales Client Support Respond to all international export inquiries from new and existing clients Provide detailed quotations product specifications packaging details and shipping information Coordinate with internal team for export documentation compliance requirements and customs procedures Support the sales team in managing international orders and maintaining client relationships Handle all international and domestic sales inquiries in a timely and professional manner 2 Customer Interaction Domestic Support Address incoming business inquiries recurring orders and domestic client requests promptly Ensure professional and courteous communication via phone chat and email Manage new distributor inquiries and ensure proper onboarding as per company process Gather client feedback and implement improvements to enhance overall customer satisfaction 3 Order Management Fulfillment Oversee the complete order process ensuring accuracy of product type quantity price and grade Collaborate with production logistics and quality teams to ensure timely order fulfillment Track orders proactively and resolve any issues during processing dispatch or delivery Monitor payment status follow up on outstanding payments and support payment recovery processes 4 Documentation Reporting Maintain accurate records of export and domestic orders client communication and delivery updates Prepare regular reports on order status export activities payment tracking and sales trends for management review Contribute ideas for process improvements to enhance operational efficiency and client experience 5 Compliance Quality Assurance Ensure all orders comply with company policies international trade regulations and contractual obligations Stay updated on export documentation requirements shipping regulations and customs procedures Maintain quality standards throughout the sales and order management process Skills Competencies Strong knowledge of export procedures international trade regulations and documentation Excellent written and verbal communication skills in English additional languages are an advantage Highly organized customer-focused and capable of managing multiple orders and inquiries simultaneously Proficient in sales order systems logistics coordination CRM and order management tools Able to work independently while collaborating effectively in a fast-paced cross-functional environment What Makes You a Great Fit Bachelor s degree in Business Commerce International Trade or a related field Min 2-4 years of experience in export sales support order management or customer service experience in FMCG spices or export-oriented businesses is preferred Proven experience handling international clients and managing export documentation is mandatory Why Join Us Own it end-to-end real autonomy across ops CRM and P L levers International exposure scale a premium Indian brand globally High impact your dashboards your experiments visible growth Supportive fast-moving team within a globally respected brand How to Apply Email your resume and a short cover note to navratna emperorakbar com with the subject Application - Export Manager Mumbai Additional Information Website - https www emperorakbar com Office Address 201 Sabari Samriddhi V N Purav Marg Chembur Mumbai - 400071 Job Types Full time Permanent Pay 25 000 00 - 50 000 00 per month Benefits Health insurance Leave encashment Paid sick time Application Question s When are you available to join What is your notice period Experience Export Management 2 years Required Willingness to travel 25 Preferred Work Location In person

📌 Export Manager (Maharashtra)
🏢 Emperor Akbar Cardamom
📍 Maharashtra