- ConfirmTKTResponsibilities - Daily processing of calls received and outbound calls within assigned turnaround time- Awareness of the client s business operational activities and processes- Adaptable to learn new processes concepts and skills- Develops and maintains documentation- Escalates issues and seeks advice when faced with complex issues problems- Minimize customer complaints and escalations by providing exceptional service and call control- Keep process technical operational and sales knowledge of self maintained updatedSkills - Reliable proactive approach to entrusted tasks - Written and spoken ability to communicate in English for organizational interaction - Fluent spoken ability to communicate in English and Hindi- Working knowledge of MS Excel MS Office- Positive presentation skills- Flexibility to work in rotational shift and offsQualifications- Education Any graduate undergraduate from Govt recognized universities freshers acceptable- Experience 0 - 6 months industry experiencePackage - 15 000 to 17 500 CTC per month ref updazz com