Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven setting love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Assistant Vice President Content Moderation Leading operations and spearheading processes for excelling business targets for Social Media Content Review Business Unit You will be encouraged to be passionate about setting yearly standards for the spend using analytics and technology Responsibilities Work with key client partners for driving Trust Safety Strategy focus on increasing client footprint and reducing risks in the Content Moderation space Build a deep understanding of the client s global footprint their specific goals the nuances of their largest markets and POCs and decision makers in each market Architecting the systems end to end from pre-sales envisioning stage implementation and transition to support through the complete solution development life-cycle Development of proof of concepts to validate and demonstrate the solution to end customers Highlight the business use case solution approach and the efficiency through a series of work outs or client presentation Prioritize operational tasks within the team in terms of technical accounting support to be provided Provide insights on client s business and financial performance and drive business strategies within operating teams to add value to the client Accountable for driving operational standard methodologies and standardization across sites Accountable for reduction of cost and efficiency improvement initiative Track progress against goals and ultimately successfully deliver against them Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we re at risk Establish formal routines for delivery account reviews with Client Account Leaders BPO Service Delivery Leads and Commercial Director Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities Responsible for delivering on objectives for global Content Operations and ensuring planning for optimizing service delivery while maintaining quality standards Communicates and coordinates with internal business units on policy process or system needs Constant eye on service levels and making recommendations to change strategy when required Coordinating with Vendor Management Organization on follow-up and joined-up approach with Partners Assess and devise actions to improve procedures interactions based on staff customer feedback Important This job may require working a 24 7 schedule with alternating shifts and periodic exposure to content that may be egregious sensitive such as graphic violence self-harm child abuse and hate speech Qualifications we seek in you Minimum qualifications Extensive experience in leading large diverse Trust Safety Content Moderation teams of remotely located professionals for a Global client Experience with Operations People Management in Business Process Outsourcing Confirmed knowledge with client relationship and critical issue management Experience in Operations Account Management including Financial management QA and Risk Management Perseverance understanding and resilience when leading sophisticated situations and complicated priorities Formal college education preferred or equivalent combination of education and directly related experience Excellent Analytical Communication skills Self-motivated and execution oriented Ability to work on Multi Tasks and should be flexible Project management experience Preferred Qualifications Experience with end to end BPO Operations and industry s standard methodologies Experience in financial management handling fiscal responsibilities of projects budgeting prioritization costing etc Experience in Process Improvement Methodologies Lean Six Sigma and or Processes Re-engineering others - Application Execution Demonstrated ability to perform multiple tasks while meeting deadlines Excellent communication and client leadership skills presentation abilities and partner management Strong organizational and analytical skills Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a agile fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training