Skill required Marketing Operations - Quality Management Designation Digital Content Management Specialist Qualifications Any Graduation Years of Experience 7 to 11 years About Accenture Accenture is a global skilled services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Help balance increased marketing complexity and diminishing marketing resources Drive marketing performance with deep functional and technical expertise while accelerating time-to-market and operating efficiencies at scale through Data and Technology Next Generation Content Services Digital Marketing Services Customer Engagement and Media Growth Services Role requires Digital Marketing Ads Promotion creation design Act of overseeing all activities and tasks needed to maintain a desired level of excellence This may include the determination of a quality policy creating and implementing quality planning and assurance and quality control and quality improvement What are we looking for Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality o Need to enforce the defined policy guidelines for all workflows assigned o Need to ensure timely Quality insights are shared to drive process improvements o Should ensure timely feedback and individual performance development is tracked and reported o Should work to drive over all quality standards defined as per the process o Assess the quality of analysts on the project o Meet volume and quality targets for all quality assurance audits o Develop and maintain knowledge of client and their business needs processes o Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements Roles and Responsibilities Content Moderation Understanding of content moderation guidelines and policies specific to the platform or industry Familiarity with various types of online content including text images videos and audio Policy Interpretation Ability to interpret and apply content moderation policies consistently and accurately o Communication Skills Excellent verbal and written communication skills to deliver engaging refresher sessions Active listening skills to understand reviewer questions and concerns Engage in client discussion for process improvement sessions o Quality Assurance Knowledge of quality assurance processes and best practices for maintaining content standards Proficient in Ms Excel PPT Word and or Google Sheets Docs Slides with advanced skills to create reports Data analysis skills to interpret quality metrics and make data-driven improvements Conduct RCA provide feedback manage coaching logs o Cultural Sensitivity and Resilience Awareness of and respect for diverse cultures backgrounds and perspectives in training delivery Strong coping emotional resilience and stress-management skills Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies ooData Analysis Basic data analysis skills to identify trends patterns and areas of improvement using MS Excel or Google sheets Capability to assess the potential risks associated with various types of content via data analysis o Attention to Detail Keen eye for identifying inappropriate offensive or harmful content o Decision Making Skill in making well-informed and consistent content approval or rejection decisions Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process Accenture is committed to providing veteran employment opportunities to our service men and women

📌 Digital Content Management Specialist (Mumbai)
🏢 Accenture
📍 Mumbai