Key Responsibilities Handle customer calls in a skilled and efficient manner Address customer queries concerns and complaints with a problem-solving approach Maintain accurate records of customer interactions and follow-ups Provide timely and relevant information to customers to resolve their issues Work collaboratively with other teams to escalate and resolve complex issues Meet performance targets including call handling time customer satisfaction and issue resolution rates Job Requirements You will be responsible for resolving customer complaints offering relevant information and escalating complex issues to the appropriate department when necessary Candidates must be open to work 6 Days a week during the Day shift Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Language Hindi Preferred English Preferred Work Location In person Speak with the employer 91 (phone hidden)