We are hiring a Customer Service Team Lead with experience in BPO or e-commerce customer support The ideal candidate should have team-handling experience and a robust focus on quality service delivery people management and performance coaching Key Responsibilities Team Management Lead and motivate a team of 15 customer service representatives Conduct regular coaching and feedback sessions Train team to manage irate frustrated customers effectively Track and improve team performance metrics Customer Service Operations Ensure timely and effective issue resolution Monitor CSAT FCR and other service quality KPIs Implement process improvements for better customer experience Reporting Analysis Prepare reports on team performance Analyze trends to drive service improvements Collaboration Work with internal teams to resolve escalations Coordinate with training team for new agent onboarding Requirements 2 years of experience as a Team Lead or Supervisor in BPO customer service Handled a team of 15 agents Strong communication coaching and leadership skills Ability to analyze service metrics and drive process improvements Experience working in a fast-paced environment Job Types Full-time Permanent Pay 40 000 00 - 50 000 00 per month

📌 Team Lead - Customer Service (Maharashtra)
🏢 Blueberry Unicorn Services
📍 Maharashtra