The LAN WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues providing on-call support and conducting root cause analyses This position is vital for maintaining high-quality customer service and satisfaction thereby contributing to the organization s operational excellence 1 Key Responsibilities 1 Provide Technical Support For Lan Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements Ensuring Minimal Disruption To Operations 2 Conduct Root Cause Analysis On Escalated Issues Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions 3 Enhance Operational Efficiency By Updating And Managing The Knowledge Base Documenting Resolutions And Sharing Best Practices To Foster A Culture Of Continuous Improvement 4 Train And Mentor New Team Members And Analysts Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies 5 Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens Ultimately Aiming For High Customer Satisfaction Csat Scores Skill Requirements 1 Proficient in LAN WAN technologies and protocols 2 Solid troubleshooting skills in network connectivity issues and performance optimization 3 Familiarity with network monitoring tools and diagnostic software 4 Ability to analyze complex issues and implement effective solutions independently 5 Excellent communication skills for effective customer interaction and team collaboration 6 Excellent hands-on experience on the following technologies 7 Routing protocols EIGRP OSPF BGP 8 LAN Switching VLAN VTP STP EtherChannel CoS 9 WAN MPLS MPLS VPN MP-BGP 10 TCP IP protocol suite Quality of Service 11 Application protocols - HTTP HTTPS FTP SMTP SNMP SSL etc 12 Network Security - IPSec VPN AAA Architecture TACACS RADIUS firewalls 13 Data Center Architecture Network Server Storage Certification 1 Optional But Valuable Cisco Certi No of Positions 1 Skill Primary Data Center-Network Data-Network Data Auto req ID 1595847BR

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🏢 HCLTech
📍 Tamil Nadu