Key Responsibilities People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Ensure to attend to guest complaints requests or inquiries regarding the food and services Establish and maintain seamless co-ordination co-operation with all departments of Novotel to ensure maximum cooperation productivity morale and guest service Financial Management Identify optimal cost effective use of the resources and educate the team on the same Operational Management Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service Ensure to be familiar with all dishes on the menu Ensure clearance of all soiled chinaware glassware silverware from the guest table and re-set the table for the next arrival In the absence of the Food BeverageTeam Leader ensure to take guest orders advice guests on specials menu options Ensure to be familiar with the property lay out fire exits and elevator locations Report any equipment malfunction emergency situations or suspicious persons to the Food BeverageTeam Leader Ensure that breakage pilferage and spoilage are kept to a bare minimum Hygiene Personal safety Workplace Ensures that the workplace and storage areas remain clean and tidy and the safety of consumable goods by always respecting HACCP regulations Respects the instructions and safety guidelines for the equipment s he uses Applies the hotel s security regulations in case of fire etc Respects the hotel s commitments to the Environment Charter saving energy recycling sorting waste etc and meets Novotel ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme Key Contacts Liaises with Responsible for as assigned Food Beverage Department Trainees Occupational Health Safety Employee Responsibility All employees to safeguard their health and safety and the health and safety of others in the workplace Replacement and Temporary Mission Be ready and responsible for any job which may be assigned by the Management

📌 Guest Service Associate- Food & Beverage Service (Khopoli)
🏢 Accor
📍 Khopoli