Responsibilities Provide professional and empathetic customer service via phone email and chat Resolve customer complaints and inquiries efficiently and effectively Maintain thorough knowledge of the company s products and services Update and manage customer records in the CRM system Collaborate with other departments to address customer needs Identify and escalate issues to the appropriate team when necessary Track and analyze customer feedback to propose improvements Meet or exceed customer service performance metrics and targets Qualifications High school diploma or equivalent a degree is a plus Proven experience in a customer service role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to remain calm under pressure and handle difficult situations Proficiency with CRM software and Microsoft Office Skills Customer Relationship Management CRM software Microsoft Office Suite Communication Problem-solving Time management Conflict resolution Empathy Multitasking Job Types Full-time Permanent Fresher Pay 13 000 00 - 15 000 00 per month Perks Health insurance Provident Fund Language Malayalam Preferred English Preferred Work Location In person Speak with the employer 91 (phone hidden) Expected Start Date 26 07 2025

📌 Customer Care Executive (Kerala)
🏢 Sapins Farm Products
📍 Kerala