Position Title Virtual Patient Relationship Manager Description Our healthcare organization is seeking a Virtual Patient Relationship Manager VPRM to provide exceptional customer service to current and potential patients The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information appointment scheduling and general patient concerns The position is located within the hospital premises and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller Responsibilities Manage inbound and outbound calls from patients seeking information on doctors and specialists appointment scheduling and general patient concerns Make outbound calls to gather feedback and follow-up with patients Respond to emergency code announcements in a timely and professional manner Maintain high levels of professionalism with patients while building strong relationships with each caller Update patient data in the patient service database after each call Maintain regular communication with the management team Qualifications Must be 18 years of age or older A graduate or pursuing graduation Excellent verbal and written communication skills in Hindi and English Ability to always remain skilled and courteous with patients Must be available to work during holidays and weekends Other Information As per requirement of the process shift will be rotational 247 Each shift will be 9 hours 8 hours working and 1-hour break Rotational week off 4 weeks off in a month Festival days are working as people still get ill on holidays Both experienced and fresher candidates are eligible for this role Experienced is preferred Our organization provides our patients with the highest level of care and professionalism and the VPRM plays a critical role in achieving this goal If you are passionate about delivering exceptional customer service and meet the qualifications we re looking for we encourage you to apply for this role Job Type Full-time Pay 14 000 00 - 18 000 00 per month Benefits Leave encashment Paid time off Provident Fund Education Bachelor s Preferred Experience Customer service 1 year Preferred Language English Preferred Shift availability Night Shift Preferred Work Location In person Speak with the employer 91 (phone hidden)