Job Summary We are seeking a compassionate knowledgeable and client-focused Visa Counsellor to join our New Zealand immigration advisory team In this role you will handle inbound inquiries and provide personalized guidance to clients on the most suitable Current Zealand visa options You will be expected to build trust clarify processes and ensure a smooth transition from consultation to application with exceptional service and professionalism Key Responsibilities Client Consultation Attend to walk-in clients phone inquiries and online leads routed from the marketing or front desk team Understand each client s personal and professional background to assess their visa eligibility Provide clear and accurate advice on various New Zealand visa categories e g Student Visitor Work Partnership Conduct detailed counselling sessions and explain visa pathways timelines documentation and associated costs Relationship Management Support Respond promptly and professionally to client queries and concerns building trust and rapport Offer transparent ethical and up-to-date information in line with New Zealand immigration policies Coordinate closely with internal departments Documentation Processing to ensure proper case handover and tracking Reporting Documentation Oversight Maintain accurate logs of all counselling sessions client decisions and feedback using CRM or spreadsheets Support the documentation team in briefing clients on the next steps post-counselling Generate weekly counselling status reports for review by the team lead or management Required Skills Qualifications 1-5 years of experience in visa counselling student counselling or client advisory preferably in immigration Excellent verbal and written communication skills in English knowledge of a regional language is a plus Familiarity with New Zealand immigration policies and visa structures is strongly preferred Empathetic and professional approach to client interaction with a solution-oriented mindset Working knowledge of CRM tools Google Sheets and standard office applications Job Types Full-time Permanent Pay 20 000 00 - 40 000 00 per month Schedule Day shift Experience Visa Counselling 1 year Required Work Location In person

📌 Visa Counselor ( Female ) (Punjab)
🏢 Sekhri Academy and Immigration
📍 Punjab