We are seeking an experienced and customer-centric Customer Support Team Lead to manage and guide our support team The ideal candidate will have strong leadership skills hands-on support experience and the ability to ensure high-quality customer service while meeting performance goals Key Responsibilities Lead mentor and support a team of Customer Support Representatives Handle escalated customer issues and ensure timely resolution Monitor team performance and ensure quality and service standards are met Provide coaching feedback and training to improve team efficiency Coordinate with internal teams to enhance customer satisfaction Maintain reports on team performance customer trends and service metrics Skills Requirements 3- 4 years of experience in customer support with team handling experience Robust communication leadership and interpersonal skills Excellent problem-solving and decision-making abilities Ability to multitask and manage time effectively Professional attitude with a strong customer-first mindset Proficiency in Spanish is preferred Job Type Full-time Experience Customer support 4 years Preferred Team Lead 3 years Preferred Language English Preferred Work Location In person

📌 Customer Care Team Leader (Gujarat)
🏢 cyber hospitality private
📍 Gujarat