Title Customer Support Lead - Retail Automation IoT Job Summary RFBytes is seeking a Customer Support Lead to manage post-deployment support for Forecourt Controllers ATG EMS and IoT-based automation solutions This role will own customer escalations support processes and coordination with field engineers and internal teams to ensure high system uptime and customer satisfaction Key Responsibilities Act as the primary escalation point for customer and field support issues Manage Level-2 Level-3 support for hardware firmware connectivity and cloud issues Coordinate with field engineers system integrators and customers for timely issue resolution Perform root cause analysis and work with R D for permanent fixes Plan and conduct technical training for field and support teams Establish and monitor support SLAs metrics and reporting Support new deployments upgrades and pilot projects Skills Experience Minimum 5 years experience in customer field support for industrial automation or IoT products Strong understanding of embedded systems communication protocols and 4G GSM connectivity Experience with FCC ATG or OMC projects is preferred Strong communication ownership and leadership skills Qualification BE BTech in Electronics Instrumentation Electrical or Computer Science Qualification Diploma B E B Tech BSC MSC in Electronics Electrical Instrumentation or related field Email info rfbytes com sayalee parab rfbytes com For Company details please visit www rfbytes com and follow us on linked IN for more such requirements Company Linked In Page https www linkedin com company rfbytes Job Types Full time Permanent Fresher Pay From 35 000 00 per month Work Location In person

📌 Customer Support Lead – Retail Automation & Iot (Maharashtra)
🏢 RFBytes
📍 Maharashtra