Act as the first point of contact for patients attendants and visitors Guide patients regarding hospital services departments doctors availability and procedures Assist patients with registration admissions discharges and internal coordination Coordinate with doctors nurses billing and other departments to ensure smooth patient flow Address patient and attendant queries politely and professionally Handle patient grievances and complaints ensuring timely resolution or escalation Collect patient feedback through feedback forms verbal interactions or digital platforms Analyze feedback and share observations with management for service improvement Follow up on negative feedback or complaints to ensure closure and patient satisfaction Maintain a positive image of the hospital through courteous behavior and communication Support billing and insurance desks by guiding patients on basic processes Assist during peak hours emergencies and high-patient-volume situations Ensure patients and attendants follow hospital policies and protocols Maintain daily records of complaints feedback and resolutions Coordinate with marketing or administration for patient engagement initiatives Job Types Full time Permanent Pay 10 253 69 - 25 235 04 per month Benefits Health insurance Provident Fund Work Location In person

📌 Public Relation Officer (Karnataka)
🏢 Ovum Hospital
📍 Karnataka