Job Summary 1 Robust CMDB design and Service Mapping execution 2 Deep hands on with Event Management alert rules correlation topology aware logic 3 MID Server architecture Integration Hub REST SOAP integration patterns 4 Proficient JavaScript Glide APIs Flow Designer Orchestration 5 Practical AIOps knowledge noise reduction root cause hints anomaly detection 6 ServiceNow CSA ITOM Implementation Specialist 7 ITIL v4 Foundation Responsibilities 1 Lead Discovery across on-prem and cloud credential strategy probe sensor tuning schedules and MID topology 2 Deliver Service Mapping for critical applications maintain Service Graph relationships 3 Implement Event Management at scale alert normalization correlation rules suppression deduplication anomaly detection 4 Build integrations with Dynatrace SolarWinds Nagios CloudWatch using Integration Hub and transform maps 5 Define and run auto remediation via Flow Designer Orchestration 6 Establish CMDB governance health KPIs reconciliation certification cycles 7 Mentor junior engineers and contribute to standards and best practices 8 Experience with ACC Service Graph Connectors Jira integration 9 Exposure to cloud discovery AWS Azure GCP

📌 Infra Dev Specialist (Tamil Nadu)
🏢 Cognizant Technology Solutions
📍 Tamil Nadu