To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Employee Success Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce We are seeking a energetic and experienced leader to join our team as a Manager - Instructors In this role you will be responsible for overseeing the planning execution and delivery of impactful and high-production Instructor-Led Training ILT s and Workshops previously known as Virtual Interactive Workshops aimed at empowering individuals and organizations to leverage Salesforce s robust platform effectively We are looking for a passionate individual to lead a regional team who thrives on educating exciting and guiding customers through interactive ILT s Workshops and consultative engagements Ensuring the success of our Instructors while driving customer success and business outcomes is a top priority This is an incredible opportunity to become part of a leading team that drives growth and expertise across the most innovative company in the world Responsibilities Own all facets of day-to-day management of the assigned Instructor team including Training and career development Coaching Instructors to drive high-quality deliveries that lead to successful customer business outcomes Achieve or exceed monthly quarterly yearly business targets providing management with an accurate forecast and risk analysis of deliveries and metrics Report on Course Workshop impact and deliver feedback on weekly scorecard and productivity metrics to senior management and also monitor required trainings or learnings as assigned by the business Performance Tracking Monitor and analyze key performance metrics for deliveries fill business needs and support Instructors on their ramp journey for skilling up by managing scheduling and supporting milestones Audience Engagement Implement strategies to maximize audience engagement during Courses ILT s and Workshops such as live polls Q A sessions and interactive discussions Embodies the Salesforce culture and uses that to lead a team that everyone enjoys working with Has a passion for developing maintaining overall team CSAT Utilization bench strength and nurturing and developing talent and also creates a safe environment for open and honest dialogue and feedback Experience and Desired Skills BA BS Degree or equivalent 3 years of people management experience and strong coaching and personnel development skills Strong Background in Education Technical Instruction Participated in Event Planning specifically around review of instructor resources and other relevant skills etc Strong analytical skills with the ability to oversee and manage the Instructors team s Business Metrics productivity and outcomes leveraging the Salesforce platform Self-directed has the ability to prioritize multi-task and perform effectively under pressure Strong verbal and written communication skills as well as excellent presentation skills Knowledge or the Salesforce ecosystem Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Know your rights workplace discrimination is illegal Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education