Job Summary The E-Pharmacy Tele-Sales Executive is responsible for handling inbound and outbound calls to assist customers with medicine orders explain product details promote offers and ensure smooth order processing The role requires strong communication skills medical product knowledge and the ability to provide excellent customer service Key Responsibilities Make outbound calls to customers for medicine refill reminders order follow-ups and promotional campaigns Handle inbound queries regarding prescriptions product availability pricing and offers Assist customers in placing online orders through the e-pharmacy platform Verify prescriptions and coordinate with pharmacists for approval when required Inform customers about dosage basic medicine category information and usage guidelines non-medical advice Maintain accurate call logs order details and customer records in CRM Meet daily weekly monthly sales targets and KPIs Resolve customer concerns regarding delivery payments and refunds Coordinate with logistics and pharmacy teams for smooth order fulfillment Upsell and cross-sell relevant healthcare products Required Skills Qualifications Minimum 12th pass graduation preferred Experience in tele-sales customer service or e-pharmacy environment Basic understanding of medicines OTC products and healthcare terms Strong communication and convincing skills Ability to work in a fast-paced workplace Basic computer skills and knowledge of CRM systems Additional Preferences Experience in medical store pharmacy or BPO healthcare process Language skills English Hindi or regional languages depending on location Ability to handle pressure and achieve targets Work Environment Shift-based work depending on company policy Office or hybrid depending on company Monthly incentives for meeting sales targets Job Type Full-time Pay 3 000 00 - 8 000 00 per month Work Location In person