Strengthens customer relationships by acting as a liaison between customer and any internal points of contact This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities Job Requirements Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements includin Customer Relationship Satisfaction o Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE o Proactive communication to Customer on pending changes to MOQ s Lead Time Price Agreement expiry and visits as required o Strategy for building positive customer relationships Delivery Management - On-going Backlog management and forecast monitoring Metric - STS Schedule to ship STR Schedule to Request Complete Order managemen Billing Management - Quote follow up and proactive billing management process Metric - Billin Manage Service Delivery Process Executio o Ensure daily review of order backlog open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and teao Review quote and order requirements create scheduling agreements explicit blocks workflows daily monitor critical shipments o Weekly quotes follow up credit status monitoring and awareness of status on open quality issue Manage Interfaces Build Service Culture o Act as voice of the Customer for internal support departments o Participate in development training and process improvement projects to expand and challenge learning new ideas and processes o Take ownership for actions and follow through on tasks until resolvedDesired Candidate Profile Educational Degree Graduate Experience 2 to 5 years Must have skills SAP SD Order management Backlog management Special Qualifications Knowledge Skills Customer Focus Demand and forecast Planning SFDC SalesForce Dot Com sales force-case management Logistics Excel PowerPoint Competencies Values Integrity Accountability Inclusion Innovation Teamwork Job Locations Bangalore Karn taka 560066 India Travel Required Less than 10 Requisition ID 140374 Workplace Type External Careers Page Customer Service

📌 Customer Service Associate Iv (Karnataka)
🏢 TE Connectivity
📍 Karnataka