Position Summary The Customer Relationship Manager CRM plays a key role in managing client interactions driving customer satisfaction and ensuring seamless communication between clients and internal project teams for turnkey interior and civil construction projects The CRM is responsible for handling client requirements resolving issues coordinating project updates and contributing to overall business growth through strong relationship management Key Responsibilities 1 Client Relationship Management Serve as the primary point of contact for clients throughout the project lifecycle Build and maintain long-term trust-based relationships with clients Understand client requirements expectations and concerns and ensure they are addressed promptly Ensure continuous communication with clients regarding project progress variations timelines and approvals 2 Project Coordination Support Work closely with the design engineering procurement and site teams to relay client inputs Schedule and participate in client meetings site visits and design discussions Track project milestones and updates ensuring commitments are met as per SLAs and project plans Assist in resolving project-related conflicts or bottlenecks with proactive communication 3 Documentation Reporting Prepare and share MOMs Minutes of Meeting weekly progress reports and client feedback logs Ensure all client communications approvals and variation orders are properly documented Maintain CRM records using internal systems ERP CRM tools 4 Sales Business Support Assist the business development team in pre-sales activities proposal submissions and BOQ clarifications Support in coordinating sample approvals material selections and mock-ups Help identify upsell cross-sell opportunities in ongoing projects 5 Customer Satisfaction Feedback Handling Conduct regular follow-ups to ensure high customer satisfaction Capture client feedback and work with internal teams for service improvements Address and resolve complaints or service issues professionally and efficiently Required Skills Competencies Excellent communication presentation and interpersonal skills Strong understanding of interior fit-out and civil turnkey project processes Ability to manage multiple clients and projects simultaneously Problem-solving attitude with a customer-first approach Good knowledge of project management basics and coordination Proficiency in MS Office CRM tools and documentation Qualifications Experience Bachelor s degree Civil Engineering Interior Design Business Administration or related field preferred 3-7 years of experience in client servicing or CRM roles within interior contracting construction or turnkey project environments Knowledge of materials site execution processes and industry standards is a plus Additional Attributes Professional well-organized and detail-oriented Ability to work under pressure and meet deadlines Positive attitude with robust relationship-building skills Job Type Full-time Pay 20 000 00 - 45 000 00 per month Benefits Flexible schedule Health insurance Provident Fund Work Location In person

📌 Customer Relationship Manager (Tamil Nadu)
🏢 DESIGN & CRAFT
📍 Tamil Nadu