Job Summary The primary function of this position is to provide customer support and ensure compliance with all of Eaton s policies and procedures with minimal supervision Our customers include all of Eaton s users local and remote Day to day IT ownership for customer experience ensuring rapid and quality restoration of site IT service interruptions What you ll do Tools Technology Deployment configuration and support of in scope applications for end users Under supervision participate in trouble-shooting and resolution of larger IT issues Local hands and partnership with site feet on the ground support to other IT teams with technology Process Follow IT Service Management ITSM processes change management incident management request management problem management and project management to serve end users and maintain high levels of performance in achieving service level agreements Participate and update in the annual refresh of IT disaster recovery plan as well as walkthrough of plan with stakeholders if required Participate in application infrastructure security operational excellence initiatives and support activities as needed Assist in efforts related to root cause analysis and problem management as needed - - Adhere to Lean Daily Management e g 5S - clean workplace initiative RCA Participate in the Risk Assessment Profit Planning Process Participate in internal audits related to IT processes procedures software and systems Adhere to company policies and procedures always including but not limited to ethics data protection information security human resources and compliance policies and procedures Protect both Eaton s physical and information assets People Liaison between IT and users to drive IT standards Share information about standards policies and best practices with end users to increase user satisfaction Qualifications Associate degree or high school diploma plus 2 years IT experience required May vary by Region 2 years of relevant IT service delivery experience Years and experience required in role 2- 4 years of experience Technical Skills - Intermediate knowledge of MS Windows Operating Systems - Intermediate knowledge of MS Office Suites - PowerPoint Excel SharePoint Outlook - Intermediate knowledge of other IT infrastructure - network servers storage- Ability to adapt and learn to support complex IT environments that may contain various operating systems desktop network phone and mobile technology - IT Service Management ITIL -Incident Management Request Fulfilment Problem Management and Change Management Soft Skills Excellent customer service and communication skills Ability to relate well to people at all levels of the organization Buddy training of Analysts - Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset

📌 Analyst-it- Support (Maharashtra)
🏢 Eaton
📍 Maharashtra