Job Title CRM Manager Location Nagpur Maharashtra Reporting To Head of Sales Director - Customer Experience Role Summary We are looking for a proactive and data-driven CRM Manager to lead customer relationship strategies across the real estate lifecycle from inquiry to post-possession This role is central to enhancing customer satisfaction optimizing communication and driving repeat and referral business Key Responsibilities Manage the end-to-end customer journey using CRM tools from lead capture to post-sale engagement Ensure timely and personalized communication with prospects and buyers via email SMS and WhatsApp Maintain accurate and up-to-date customer records preferences and interaction history Coordinate with sales marketing and site teams to ensure smooth handovers and customer updates Track and report on lead conversion customer satisfaction and service metrics Implement automation workflows for follow-ups reminders and feedback collection Handle customer queries complaints and escalation management with empathy and efficiency Support loyalty programs referral campaigns and post-possession engagement initiatives Candidate Profile 5-8 years of experience in CRM management preferably in real estate hospitality or financial services Solid command of CRM platforms e g Salesforce Zoho HubSpot or real estate-specific tools Excellent communication and interpersonal skills Analytical mindset with ability to interpret customer data and behavior Experience in managing large customer databases and segmentation strategies Graduate Postgraduate in Business Administration Marketing or related field Bonus Skills Familiarity with RERA compliance and documentation workflows Experience in multilingual customer communication Marathi Hindi English Exposure to customer journey mapping and CX design Job Type Full-time Pay 500 000 00 - 600 000 00 per year Application Question s Please list the name of CRM software you have a strong hold Experience CRM management 5 years Required Location Nagpur Maharashtra Required Work Location In person